Job & Visit Statuses | FieldCamp

Understand FieldCamp's two-level status system for jobs (work orders) and visits, see how statuses flow automatically, and learn best practices for keeping work on track.

FieldCamp uses a two-level status system. Job (work order) statuses track the overall lifecycle of a service agreement. Visit statuses track each individual appointment within that job. Together, they give your office and field teams a clear picture of where every piece of work stands.

Ask the AI

You can check or update statuses through the Command Centre:

"What's the status of the Smith Residence HVAC job?"
"Mark today's visit for Sarah Johnson as completed"
"Show me all jobs that are in progress"

Job Statuses

job and visit statuses in fieldcamp

Status	Meaning	What Triggers It
Draft	Job created but no visits scheduled yet	Creating a job without scheduling
Scheduled	One or more visits are booked, work has not started	Scheduling the first visit
In Progress	At least one visit is actively being worked	A visit moves to In Progress
Completed	All visits finished, billing pending	All visits marked Completed
Invoiced	An invoice has been generated for the job	Creating an invoice from the job
Paid	Payment received in full	Recording payment on the invoice
Cancelled	Job cancelled, all visits cancelled	Manually cancelling the job
Closed	Fully settled and archived	Closing a paid job

Job Status Flow

Draft → Scheduled → In Progress → Completed → Invoiced → Paid → Closed
                                                                  ↓
                        (Can be Cancelled at most stages) ← ← ← ←

Visit Statuses

Each visit within a job tracks its own progress independently:

Status	Meaning	What Triggers It
Unscheduled	Visit exists but has no date/time	Created without scheduling
Scheduled	Booked for a specific date and time	Setting the visit date and time
In Transit	Team is traveling to the job site	Team marks departure
Arrived	Team is on-site, preparing to begin	Team confirms arrival
Work in Progress	Service is actively being performed	Team starts work
Completed	Visit finished successfully	Team marks work as done
Cancelled	Visit will not be performed	Manually cancelling the visit

Visit Status Flow

Unscheduled → Scheduled → In Transit → Arrived → Work in Progress → Completed
                 ↓            ↓           ↓             ↓
              Cancelled    Cancelled   Cancelled     Cancelled

How Statuses Work Together

The job status updates automatically based on the collective status of its visits:

Scenario	Result
All visits are Scheduled	Job is Scheduled
Any visit moves to In Progress	Job becomes In Progress
All visits are Completed	Job moves to Completed
One visit is cancelled, others continue	Job stays at current status
Job is cancelled	All scheduled visits are cancelled

Single-visit jobs — the visit and job statuses stay closely aligned. Completing the visit completes the job.

Multi-visit jobs — the job remains In Progress until every visit is completed. Individual visits can be at different statuses simultaneously.

Recurring jobs — the job stays In Progress through multiple visit cycles. You can invoice periodically while the job remains active, and it closes only when the recurring schedule ends.

FieldCamp handles most status transitions automatically. You can also change statuses manually when needed — for example, reopening a cancelled visit to reschedule it.

Automatic Status Transitions

Job-level automation:

Draft to Scheduled — when the first visit is scheduled
Scheduled to In Progress — when any visit begins
In Progress to Completed — when all visits are completed
Completed to Invoiced — when an invoice is created
Invoiced to Paid — when payment is recorded
Paid to Closed — when the job is formally closed

Visit-level automation:

Scheduled to In Transit — when the team marks departure
In Transit to Arrived — when the team confirms arrival
Arrived to Work in Progress — when work begins
Work in Progress to Completed — when the team finishes work

Best Practices

Update statuses in real time — especially visit statuses on mobile so office staff and clients stay informed
Review completed jobs daily — do not let unbilled work pile up
Close paid jobs promptly — keeps your active job list clean and reporting accurate
Reschedule cancelled visits quickly — use the calendar to find the next available slot
Use job notes — document the reason whenever you manually change a status

Job & Visit Statuses | FieldCamp

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