Job & Visit Statuses | FieldCamp

FieldCamp uses a two-level status system to track field service work. Job (work order) statuses track the overall lifecycle of a service agreement. Visit statuses track each individual appointment within that job. Together, the job and visit statuses give your office and field teams a clear picture of where every piece of job (work order) stands, including when work is paused, queued for scheduling later, or being dispatched by AI.

Ask the AI

You can check or update statuses through the Command Centre:

• "What's the status of the Smith Residence HVAC job?"
• "Mark today's visit for Sarah Johnson as completed"
• "Show me all jobs that are in progress"
• "Put the Acme retrofit job on hold while we wait for parts"

Job Statuses

Job Status Flow

Draft → Scheduled → In Progress → Completed → Invoiced → Paid → Closed
   ↓        ↓            ↓
On Hold   On Hold    On Hold
   ↓        ↓            ↓
(Can be Cancelled at most stages)

A job that is On Hold can return to Draft, Scheduled, or In Progress, depending on whether any visits are still booked. A Cancelled job can be revived back to Draft or Scheduled if work resumes.

Visit Statuses

Each visit within a job tracks its own progress independently of the job status.

Visit Status Flow

Unscheduled → Scheduled → In Transit → Arrived → Work in Progress → Completed
                 ↓            ↓           ↓             ↓
              Cancelled    Cancelled   Cancelled     Cancelled

The Unscheduled Branch (Schedule Later)

When you create a job and choose Schedule later, FieldCamp does the following:

This branch is useful when a customer wants service but hasn't picked a date, when you're waiting on parts, or when a sales rep takes the order but dispatch will book it later.

Visit Filter Tabs

The Visits tab on the job detail page has a row of filter chips so you can focus on a specific stage of work. The filters available adapt to the actual visits on the job — you only see chips for statuses that exist on that job, plus All and Late.

The chip count next to each label reflects only the visits that match — so if your job has 6 visits but only 4 are scheduled and 2 are completed, you'll see "Scheduled (4)" and "Completed (2)".

How Job and Visit Statuses Work Together

The job status updates automatically based on the collective status of its visits:

Single-visit jobs — the visit and job statuses stay closely aligned. Completing the visit completes the job.

Multi-visit jobs — the job remains In Progress until every visit is either Completed or Cancelled. Individual visits can be at different statuses simultaneously. See the multi-day jobs overview for examples.

Recurring jobs — the job stays In Progress through multiple visit cycles. You can invoice periodically while the recurring job remains active, and it closes only when the recurring schedule ends.

Pricing and Email Visibility on Visit Detail

Visit details respect role-based permissions, so technicians on lower-tier roles see a streamlined view without sensitive financial or contact data.

• Pricing visibility — gated by the Jobs.showPricing permission. Users without it (and without admin) do not see line-item pricing, totals, job income, or cost/profit numbers on the visit detail page. Admins always see pricing.
• Client email visibility — gated by the Clients.viewProperties permission. Lite-tier roles see the client's name and phone for the job, but not the email. Pro-tier and above (which carry viewProperties) see the full contact card.

Both gates apply only to the visit detail page UI — the underlying data is still attached to the job and is visible to any role with the right permission. Review the roles and permissions guide and your team setup to confirm which roles in your account carry these capabilities.

Automatic Status Transitions

Job-level automation:

• Draft to Scheduled — when the first visit is scheduled
• Scheduled to In Progress — when any visit begins (In Transit, Arrived, or Work in Progress)
• In Progress to Completed — when all active visits are completed (or completed and cancelled)
• Completed to Invoiced — when an invoice is created from the job
• Invoiced to Paid — when payment is recorded
• Paid to Closed — when the job is formally closed
• Any → On Hold — when a user manually pauses the job
• Any → Cancelled — when the job is cancelled (all active visits also cancel)

Visit-level automation:

• Unscheduled to Scheduled — when a date and time are set
• Scheduled to In Transit — when the team marks departure
• In Transit to Arrived — when the team confirms arrival
• Arrived to Work in Progress — when work begins
• Work in Progress to Completed — when the team finishes work

Best Practices

• Update statuses in real time — especially visit statuses on mobile so office staff and clients stay informed
• Use On Hold instead of Cancelled — when work is just paused, On Hold keeps the visits on the calendar history and is easy to reactivate
• Review completed jobs daily — do not let unbilled work pile up
• Close paid jobs promptly — keeps your active job list clean and reporting accurate
• Use the visit filter chips — the Late chip is the fastest way to spot visits the field team hasn't started on time
• Reschedule cancelled visits quickly — use the Calendar and conflict detection tools to find the next available slot
• Use job notes — document the reason whenever you manually change a status, especially On Hold or Cancelled

Troubleshooting & FAQs

Why does my job stay in Draft after I added a visit?

The visit is probably still Unscheduled — open the visit and set a start date and time. Draft jobs flip to Scheduled only when at least one visit has a real start datetime.

Where do my Unscheduled visits appear?

They show only under the All chip on the job's Visits tab. They are hidden from the Scheduled, Late, and other status-specific filter chips so dispatchers don't mistake unbooked work for late work.

Why don't I see Partially Scheduled in my regular jobs?

Partially Scheduled is an AI Dispatcher status. It only appears for jobs that were submitted to the AI Dispatcher and where some visit suggestions have been accepted while others are still pending. Manually scheduled jobs use the standard Draft → Scheduled → In Progress flow.

Why doesn't a technician see pricing or the client's email on the visit page?

The visit detail page checks two role permissions: Jobs.showPricing for pricing and Clients.viewProperties for client contact details like email. If their role doesn't include these, the fields are hidden by design. Promote their role or update permissions to expose those fields.

Can I put a job On Hold and still keep visits on the calendar?

Yes. On Hold is a job-level state that doesn't auto-cancel visits. You can leave booked visits in place if you expect the hold to lift soon, or cancel them individually if you need the slot back on the calendar.

My visit was Cancelled by mistake. Can I bring it back?

Yes. Open the visit and change its status. From Cancelled you can return to Scheduled. The parent job will recalculate its own status based on the updated visit mix.

Related Articles

• Job Management — A Complete Guide
• How to Schedule Jobs in FieldCamp
• Understanding Visits
• Job Detail Page
• Multi-Day Jobs Overview
• Recurring Jobs
• Schedule Later & Visit Schedule Links
• Calendar Overview
• Unscheduled Visits & the Dispatch Queue
• Creating Invoices from Jobs
• Roles and Permissions
• What is AI Dispatcher
• Command Centre AI Chat