Exception inbox | FieldCamp

Review the FieldCamp timesheet entries that cannot be auto-confirmed, approve a suggested fix, edit the time yourself, or override and dismiss a flag.

The Exception inbox is the only Timesheet screen you have to work every week. The ledger confirms whatever it can from clock punches, geofences and visit activity; anything it cannot confirm lands here as an exception with the evidence attached.

Every action on this screen appends to the audit trail. Nothing is overwritten.

Before you begin

Resolving exceptions is a manager action. Admin and Dispatcher tiers can resolve; technicians can only see their own flags on My day.
Which checks run, how severe each one is, and when FieldCamp may resolve one on its own are configured in Timesheet settings.

Open the inbox

Open Timesheet.
Select the Exception inbox tab, or select Resolve exceptions on the ledger.

The header shows the open count and, when relevant, how many are blocking payroll. Filter with All, High, Medium or Low.

The inbox is not tied to the period picker. It lists every open exception, whichever week it came from.

Exception types

Exception	What triggered it
Missed clock-out	A shift was started and never ended
Clocked in away from job site	The clock-in location fell outside the geofence
Clocked out away from job site	The clock-out location fell outside the geofence
Visit action outside geofence	A visit status change or work-timer action happened away from the site
Location needs review	A location was captured but could not be confirmed
Location permission off	The device did not allow location access
GPS stale	The last location reading was too old to trust
Visit started without Start Day	Work was started on a visit with no open shift
Overtime risk	The day or week is heading past the overtime trigger
Long idle on-clock	A long gap on the clock with no work evidence
Overlapping jobs	Two jobs claim the same minutes
Manual time edit	A manager changed a time by hand
AI-flagged anomaly	The anomaly check flagged the day as unusual

Resolve an exception

Select an exception in the list. The detail panel opens with Evidence we have and, where one is available, FieldCamp's suggestion.
Choose one action:

Action	What it does
Approve fix	Applies the suggested correction and closes the exception
Edit instead	Opens the technician's day so you can set the time yourself
Override	Closes the exception without applying a fix
Dismiss	Closes the exception as not actionable

The row is marked resolved and the payroll figures are re-audited.

Selecting Override asks you to confirm, because it clears the flag without correcting the underlying time.

Use Open day on any exception to jump straight to that technician's day view with the full timeline and evidence trail.

Suggested fixes

When a suggestion is being prepared, the panel shows FieldCamp is reviewing this flag…. If no suggestion can be produced you see No automated suggestion — review manually, and only Override and Dismiss remain.

How confident the assistant has to be before it resolves a flag on its own — instead of only suggesting — is the AI autonomy threshold on each rule in Timesheet settings. Set it to 100 to always require a human.

Exceptions and payroll

High-severity exceptions block a payroll export. On Payroll review a technician with open high-severity flags shows Resolve instead of Approve, and the export dialog lists everyone who is blocking. You can still choose Export anyway — the override is recorded.