FieldCampAI Receptionist
Voice agents that answer and make your calls. 39 articles
Getting Started
AI Receptionist for field service businessesBuild AI voice agents that answer and make calls for HVAC, plumbing and electrical teams. Works on its own; connecting FieldCamp or AI Dispatcher is optional.Answer your first call with AIBuild your first AI voice agent in FieldCamp Voice: start from a template, test it, publish it, and connect a phone number. FieldCamp is optional.How AI voice agents workSee what changes when you connect FieldCamp to FieldCamp Voice: two ways calls reach your AI voice agent, mid-call tools, handoffs, and where results appear.
Set Up
Connect FieldCamp and FieldCamp VoiceIf you use FieldCamp, connect it to FieldCamp Voice so voice agents can use your customer data, answer in call flows, and send results to the Inbox.Create an AI voice agentCreate an AI voice agent in FieldCamp Voice. Describe what it should do or start from a blank canvas, then choose whether it answers or places phone calls.Voice agent templates for field serviceCompare the six FieldCamp voice agent templates, from Missed-call receptionist to Full front desk, and choose the right starting point for your phone calls.Tour the FieldCamp Voice appFind your way around FieldCamp Voice: what each section does, from Dashboard and Voice Agents to Phone Numbers, Business Knowledge, Calls, and Reports.
Build
Build a voice agent with the agent builderBuild a voice agent on the Agent Builder canvas: add steps, connect them with transitions, test the conversation, then save and publish your changes.Set the greeting with the start call stepSet up the Start Call step in FieldCamp Voice: write the greeting, play a recorded greeting, delay the start, and load caller data before the call begins.Configure an agent step in your voice agentConfigure an Agent step: write its prompt, override the model, voice, or interruption settings, attach tools and knowledge, and extract caller details.Use the global step and global routingGive every step the same persona with the Global step, and add global routes so callers can jump to emergencies or go back from anywhere in the call.Branch a call with the logic split stepRoute calls with the Logic Split step: rule-based branches that check caller details such as urgency, service type or ZIP code, with one required Else path.Capture caller details with extract variablesCapture caller details such as name, address, and service issue with the Extract Variables step, then reuse those values in prompts, tools, and routing.Navigate phone menus with the press digit stepUse the Press Digit step so outbound voice agents can navigate another company's phone menu (IVR) by sending keypad tones to reach the right department.End a call with the end call stepClose voice agent calls cleanly with the End Call step: write a closing prompt, confirm what happens next, and learn when to use the End call tool instead.Use API trigger, webhook, and QA stepsStart calls from your own systems with the API trigger, send call data out with a webhook step, and review call quality with the QA analysis step.Set up transitions and conditionsConnect steps with transitions, write the conditions that move a call forward, add transition speech, and plan a path for when a call transfer fails.Use dynamic variables in voice agentsUse dynamic variables in FieldCamp Voice to personalize calls with pre-call data, details the caller gives, built-in dates and times, and fallbacks.Write voice agent prompts for field serviceWrite clear prompts for AI voice agents in field service. See HVAC and plumbing examples for greetings, qualifying questions, emergencies, and handoffs.
Tools & Knowledge
Add tools to your AI voice agentLearn what tools let a voice agent do during a call, how built-in tools differ from MCP servers, and where to add and manage tools in FieldCamp Voice.Look up clients and jobs during a callLet your voice agent look up clients and jobs in FieldCamp and create new requests during a call, so your team sees each caller's details right away.Book and dispatch jobs during a callLet your voice agent create a job during the call, then have AI Dispatcher suggest the technician and time window the agent can accept or reject.Transfer a call to a person (warm or cold)Set up warm and cold call transfers so your voice agent can hand callers to a person, pass context to your team, and handle transfers that fail.Let your voice agent end the callAdd the End call tool so your voice agent can hang up at the right moment, such as after it confirms a booking or when a caller says goodbye.Call an external API during a callCreate a custom HTTP tool so your voice agent can call any API during a call, send caller details, and use the response in the conversation.Connect a custom MCP serverConnect your own MCP server to FieldCamp Voice, choose which of its tools your voice agents may use, and check the connection before a real call.Add business knowledge to a voice agentAdd business knowledge to FieldCamp Voice from documents, web pages, or text so your voice agent can answer questions about services and service areas.Play pre-recorded audio clips on callsUpload or record audio clips in FieldCamp Voice and play them word for word on calls, from a prompt with @, as a greeting, or before a step change or transfer.
Voice & Conversation
Choose a model and voice for your voice agentChoose how your FieldCamp voice agents run calls, pick the language model, voice and transcription model, set a fallback voice, and override one agent's models.Set your voice agent's languageSet the language your FieldCamp voice agent listens for, use auto-detect when callers speak more than one language, and match voices, prompts and audio clips.Tune turn-taking and interruptionsControl how long your voice agent waits before replying, how easily callers can interrupt, backchannel acknowledgments, idle reminders, and silence hang-ups.Improve pronunciation and call audioTeach your voice agent to say brand and street names correctly, speak numbers and dates naturally, reduce background noise, and boost key words.Detect voicemail and phone menusSet your voice agent to detect voicemail and automated phone menus, then hang up, leave a fixed message, or generate a message from your own instructions.Capture keypad input and handle call screeningLet callers enter account numbers on their keypad (DTMF), and set how your voice agent states its identity and purpose when a call screening service answers.Set call limits and find call recordingsSet a voice agent's max call duration and caller idle timeout, save timestamped transcripts, and find each call's recording with caller and agent tracks.
Test
Test a voice agent before going liveCompare the ways to test a FieldCamp voice agent before real callers hear it: browser audio, text chat, simulated test cases, and a call to your phone.Test your voice agent in the browserTalk to your voice agent from the builder with Test Audio, or type to it with Test Chat, to check prompts, transitions, and tools before you publish.Run simulated tests for a voice agentCreate simulated test cases with a caller persona, success criteria, and tool mocks, then run them in batches to catch voice agent regressions before launch.Test your voice agent with a phone callUse Call my phone in FieldCamp Voice to get a real test call from your voice agent's saved draft and hear its voice and timing on an actual phone line.