FieldCampAI Dispatcher app
The standalone dispatcher at dispatcher.fieldcamp.ai. 37 articles
Getting Started
AI Dispatcher docsComplete documentation for AI Dispatcher — intelligent job-to-technician matching available standalone at dispatcher.fieldcamp.ai or inside FieldCamp.What is AI Dispatcher?AI Dispatcher automatically matches jobs to the right technicians using skills, location, and availability. The only tool with multi-day route chaining, capacity-based dispatching, and hierarchical skill matching.Sign up for AI DispatcherAccess AI Dispatcher as a standalone app at dispatcher.fieldcamp.ai or enable it as an add-on inside FieldCamp. Dispatch credits are included when you create your account.Standalone vs insideCompare AI Dispatcher as a standalone app at dispatcher.fieldcamp.ai versus the integrated add-on inside FieldCamp. Same AI engine, different workflow options.
Setup & Configuration
WorkspacesCreate and manage AI Dispatcher workspaces, set a name, slug and timezone, and understand what stays scoped to each workspace.Connectors & integrationsConnect your existing field service tools to AI Dispatcher. Jobs sync automatically, dispatch suggestions flow back. Works with Jobber, ServiceTrade, Housecall Pro, and more.Business schedule & working hoursConfigure your company's weekly working hours and date-specific exceptions so AI Dispatcher only suggests jobs when your business is open.Service areas & zonesDefine where your technicians work on a map. Draw service areas, assign technicians to geographic zones, and let AI Dispatcher handle optimized routing.Skills, equipment & tagsSet up skills, equipment, and tags so AI Dispatcher only sends qualified technicians to each job. Real examples from HVAC, grease trap, and telematics industries.Multi-day travel & route planningSet up multi-day travel for technicians who work across cities for days at a time. AI Dispatcher chains routes across days so techs spend less time driving and more time working.Capacity planning & workloadSet up capacity limits, business hours, overtime rules, and workload balancing. Monitor utilization, billable hours, and on-time performance to keep your team productive.
Jobs
Job types, priorities & readinessLearn how to create jobs in AI Dispatcher with the right type, priority, duration, and skills. Understand readiness status and how priority affects dispatch order.Importing jobs via CSVBulk import jobs and technicians into AI Dispatcher using CSV files. Learn the required column format, upload steps, and how to export your data for backup.Submitting a job for AI dispatchLearn how to submit jobs from the Queue tab for AI-powered technician assignment. See how AI analyzes skills, travel time, availability, and workload.Booking linksCreate AI Dispatcher booking links so customers or partners can submit jobs themselves, restricted to chosen dispatch tags, with optional reference fields.Call intakeRead the AI Dispatcher Call Intake feed — inbound call transcripts with the AI's category, severity, priority score and the job each call created or updated.
Technicians
Dispatching
Live dispatch map and timeline viewUse the Live Dispatch page to view technician locations on a map, manage job assignments on a timeline, and track real-time performance metrics across your team.Reviewing AI dispatch suggestionsLearn how to review AI-generated technician assignments on the AI Dispatched tab, interpret confidence scores, and expand reasoning details before approving.Accepting or rejecting AI dispatch suggestionsLearn how to accept, reject, or batch-process AI dispatch suggestions, use Auto Mode for hands-free approvals, and how rejection history improves future recommendations.Handling schedule conflicts and overlaps in AI DispatcherUnderstand how FieldCamp detects time overlaps, insufficient travel time, and time window deviations, and learn how to resolve each conflict type before dispatching.
Agents
Which agent is right for you?Find the right AI dispatch agent for your operation. Match your biggest scheduling pain point to the agent that solves it — from fully autonomous dispatch to end-of-day audits.Dispatch assistants (AI Agents)Create AI dispatch assistants that automatically assign jobs on a schedule or after updates. Configure playbooks, guardrails, and monitoring to keep humans in the loop.Automate daily dispatchStop manually assigning jobs every morning. Set up the Dispatch Run or Autopilot agent to automatically match jobs to technicians on a schedule — with or without human review.Handle late jobs and cancellationsWhen a technician runs late or a customer cancels, the Dispatch Recovery and Gap Filler agents detect the disruption and recommend the best recovery move automatically.Never miss a suggestionPlan Review auto-approves safe dispatch suggestions so they do not pile up. Stale Work Detector catches jobs stuck in pending, suggestions nobody acted on, and rejected visits that were never re-dispatched.Daily insights and forecastingGet end-of-day audits, tomorrow's capacity forecast, and recurring operational summaries — without running reports or scanning multiple screens.
Voice Assistant
Views
Understanding the schedule viewNavigate the weekly schedule calendar in AI Dispatcher. View visits with time, location, duration, and travel time. Switch between Calendar, 1-hour, and Full views.Analytics dashboardTrack dispatch performance with real-time metrics, trend charts, and activity logs. Monitor dispatch rate, response time, and visit status breakdowns.Understanding your dashboardNavigate the AI Dispatcher dashboard to view scheduled jobs, technician assignments, dispatch status, route maps, and real-time optimization metrics at a glance.Share links and the driver manifestShare an AI Dispatcher schedule as a read-only manifest link, track views, print it for the crew, and revoke access when the job window has passed.
Calls
Developers
Help
How AI Dispatcher worksDeep dive into how FieldCamp's AI Dispatcher analyzes hundreds of variables in milliseconds — constraint checking, multi-factor scoring, confidence levels, and continuous learning.No technician foundTroubleshoot common reasons the AI Dispatcher can't assign a job — missing skills, full schedules, location issues, and expired time windows — with step-by-step fixes.AI Dispatcher FAQsFrequently asked questions about FieldCamp's AI Dispatcher — speed, overrides, learning, emergencies, security, integrations, and ROI for field service teams.