Job Types, Priorities & Readiness | AI Dispatcher

Learn how to create jobs in AI Dispatcher with the right type, priority, duration, and skills. Understand readiness status and how priority affects dispatch order.

Creating a Job

Click Create Job on the Jobs page to open the job form. Each job needs the following fields:

AI Dispatcher Create Job dialog showing AI Dispatch toggle, job type, address, priority, skills, and equipment fields

Title -- short description of the work (e.g., "AC Unit Repair" or "Annual Furnace Tune-Up")
Address -- service location; AI uses this to calculate travel time between jobs
Type -- One-off or Recurring (see below)
Priority -- Low, Medium, High, or Crucial
Duration -- estimated time on site in hours
Required Skills -- skills the assigned technician must have (e.g., HVAC Repair, EPA Certified)

Jobs without an address cannot be dispatched. AI Dispatcher needs a valid location to calculate travel times and route efficiency.

Job Types

One-off -- a single visit. The job is complete once the visit is done.
Recurring -- repeating work on a schedule (weekly, biweekly, monthly). Each occurrence creates a separate visit under the same job.

Choose Recurring for maintenance contracts, routine inspections, or any work that repeats on a fixed cadence.

Priority Levels

Priority controls where a job lands in the dispatch queue. AI Dispatcher processes higher-priority jobs first. To understand the strategy behind this, see our guide on priority-based AI dispatching.

Priority	Response Time	Behavior
Crucial	Immediate	AI assigns the nearest qualified technician and may bump lower-priority work
High	24-48 hours	Scheduled ahead of Medium and Low jobs
Medium	Standard	Default priority for most jobs
Low	Flexible	Preventive maintenance, follow-ups. Fills remaining capacity after higher-priority work

Reserve Crucial for genuine emergencies -- safety hazards, property damage, or complete system failures. Overusing it reduces its effectiveness.

Readiness Status

Every job shows a readiness indicator that tells you whether it can be dispatched:

Status	Meaning	Can Dispatch?
Ready	All required information is complete	Yes -- send to AI dispatch immediately
Warnings	Optional fields are missing (e.g., no duration estimate)	Yes -- but suggestions may be less accurate
Issues	Critical data is missing (e.g., no address or no required skills)	No -- resolve issues first

Fix any Issues before submitting a job for dispatch. Warnings are worth addressing but will not block assignment.

Each job receives an auto-generated ID (e.g., JOB-25). Use this ID to search, filter, and reference jobs across the app. Every job contains one or more visits underneath it -- the actual scheduled appointments your technicians complete.

Filtering and Views

AI Dispatcher Jobs and Dispatch settings showing Job Types tab with Maintenance, AC Installation, and AC Repair types

The Jobs page has three tabs to organize your workflow:

Tab	Contents
Queue	Unassigned jobs waiting for dispatch
AI Dispatched	Jobs where AI has suggested a technician (pending your review)
Confirmed	Accepted assignments locked into technician schedules

Use the search bar and filters to narrow by priority, type, readiness, or date range.

Best Practices

Set accurate durations -- overestimating wastes capacity; underestimating causes schedule conflicts
Tag all required skills -- AI can only match what you specify
Fill the address completely -- include city, state, and zip for accurate travel calculations
Use Recurring for repeat work -- avoids creating duplicate jobs manually each cycle