What is AI Dispatcher?

AI Dispatcher automatically matches jobs to the right technicians using skills, location, and availability. The only tool with multi-day route chaining, capacity-based dispatching, and hierarchical skill matching.

AI Dispatcher is an intelligent job assignment system that automatically matches service jobs to the right technicians based on skills, location, availability, and schedule constraints. Instead of spending hours manually building daily routes and assignments, dispatchers receive optimized recommendations in seconds -- complete with confidence scores and detailed reasoning for every suggestion. For a broader look at the concept, see our guide on what an AI dispatcher actually is.

AI Dispatcher is available in two ways:

Standalone app at dispatcher.fieldcamp.ai -- a dedicated dispatch workspace with its own login, dashboard, and focused workflow
Inside FieldCamp at app.fieldcamp.ai -- as an add-on that integrates AI suggestions directly into your existing job and calendar flow

Both versions use the same AI engine. To understand the differences, see Standalone vs Inside FieldCamp.

AI Dispatcher Live Dispatch map with routes and AI suggestions panel showing Accept/Reject for each job

What Makes AI Dispatcher Different

Most dispatch tools assign jobs one at a time. AI Dispatcher looks at the full picture -- your entire team, all pending jobs, multiple days ahead -- and finds the best assignment for every job simultaneously. Here is what no other tool does:

Multi-Day Route Chaining

A large job that takes three days to complete? AI Dispatcher plans all three days as a connected route, not three separate assignments. It accounts for where the technician will be at the start of each day and builds the most efficient path across the entire job.

Capacity-Based Dispatching

This goes beyond "max 6 jobs per day." For a grease trap company, the dispatcher tracks tank capacity on the vacuum truck and routes it back to the dump site when the tank reaches 80-90% full. For other businesses, it tracks billable hours, drive time, and prevents overtime before it happens.

Hierarchical Skill Matching

Skills are not just flat labels. A Level 3 telematics technician is qualified for Level 1 and Level 2 work. An HVAC tech with "Commercial Install" might not have "EPA Certified." The skill hierarchy reflects how your team actually works -- not just a list of tags.

Job Splitting Across Days

An 8-device installation does not have to happen in one marathon day. AI Dispatcher can split it across two days, and it is smart enough to never split mid-device. Day one gets 5 devices, day two gets 3 -- with a clean break between them.

Test With Your Real Data

Before you commit, you can upload your actual jobs and technician data and see exactly how AI Dispatcher would handle your schedule. No fake demos, no generic scenarios -- your real business, your real complexity.

Works With Your Existing Tools

AI Dispatcher connects to Jobber, ServiceTrade, Google Calendar, Housecall Pro, FieldEdge, QuickBooks, and FieldCamp. Jobs sync automatically, suggestions flow back. No need to replace what is already working. See Connectors & Integrations.

The Six Main Pages

The standalone AI Dispatcher app is organized into six pages, each handling a distinct part of the dispatch workflow:

Page	Purpose
Jobs	Create, import, and manage all service jobs waiting for dispatch. Learn about creating jobs or importing from a spreadsheet.
Schedule	View your team's calendar with confirmed assignments and pending AI suggestions side by side. See Understanding the Calendar View.
Live Dispatch	The core dispatch screen where AI analyzes unassigned jobs and generates technician recommendations on a map and timeline. See Live Dispatch Map & Timeline.
Agents	Configure AI dispatch agents that can run in auto mode for hands-off dispatching. See Dispatch Agents.
Technicians	Manage your team profiles, skills, service areas, and availability. See Setting Up Your Team.
Analytics	Track dispatch performance, acceptance rates, and team utilization. See Analytics Dashboard.

How It Works

When a job needs assignment, the AI engine evaluates your entire team in real time:

Job comes in -- A new service request is created or imported into AI Dispatcher
AI analyzes the match -- The engine scores every available technician against the job's requirements, considering skills, proximity, current workload, time windows, and route efficiency
Suggestion with confidence score -- You receive a recommendation rated 0-100% with a detailed breakdown of why that technician was chosen
You decide -- Review the suggestion, then accept, reject, or reassign

Every suggestion includes a confidence score and reasoning panel so you can see exactly why the AI picked a specific technician. No black-box decisions.

Key Capabilities

Intelligent Matching

Skills-based assignment -- Never send the wrong technician. The AI checks certifications, specialties, and experience against job requirements.
Location-aware routing -- Minimizes travel time by considering real driving distances, not straight-line calculations.
Workload balancing -- Distributes jobs evenly across your team to prevent overloading any single technician.

Confidence Scores and Reasoning

0-100% confidence for every recommendation, built from five weighted factors: skills match, proximity, availability, workload, and route efficiency
Detailed reasoning panel explains strengths and concerns for each suggestion
Alternative technicians ranked by confidence so you always have options

Auto Mode

Dispatch agents can run autonomously, automatically assigning jobs that meet your confidence threshold without manual review
Configure rules for which jobs qualify for auto-dispatch and which require human approval
Ideal for high-volume operations or after-hours scheduling

Conflict Detection

Prevents double-bookings by checking existing schedules before suggesting assignments
Flags impossible travel times between back-to-back jobs
Alerts when suggestions fall outside customer-requested time windows

Credits System

AI Dispatcher uses a credits-based system for AI-powered suggestions
Free plan includes credits to get started
Credits are consumed when the AI engine generates dispatch recommendations

AI Dispatcher works alongside your team -- it handles the computational heavy lifting while you maintain final control over every assignment.

Who Should Use AI Dispatcher?

If you are evaluating whether AI-powered dispatching is right for your operation, our article on why AI dispatching matters covers the business case in detail.

AI Dispatcher is built for field service businesses that:

Dispatch multiple technicians daily -- Where manual scheduling creates bottlenecks
Manage teams with varied skills -- Electricians, plumbers, HVAC techs, or any mix of specialties
Serve time-sensitive customers -- With strict appointment windows and service level requirements
Want to scale operations -- Without hiring additional dispatch staff
Run specialized equipment -- Pump trucks, install vehicles, or service vans with physical capacity limits

Common industries include HVAC, plumbing, electrical, grease trap and waste hauling, telematics and device installation, property maintenance, IT field services, and medical equipment servicing.