FieldCampInbox and messaging
Email, calls, and texts with clients in one inbox. 11 articles
Get started with InboxSet up FieldCamp Inbox channels, understand folders and assignments, and find the separate Calls, SMS, and Tasks workspaces.Inbox overviewLearn the current FieldCamp Inbox layout, including conversation folders, channels, handlers, saved views, assignment, snoozing, resolution, and Trash.Saved replies for Inbox conversationsCreate personal or organization-wide Saved Replies, use supported placeholders, and insert reusable text from the FieldCamp Inbox picker or a slash shortcut.Message templatesEdit the emails and texts FieldCamp sends automatically — booking confirmations, payment reminders, review requests and AI agent messages — with variables.
AI CSR
Email managementConnect Gmail, Outlook, or an IMAP/SMTP mailbox to FieldCamp Inbox, then read, search, and reply to customer email conversations.AI email composerDraft professional client emails in seconds using FieldCamp's AI. The Email Canvas reads client history and job details to generate context-aware messages.
Calls & SMS
Setup & usageSet up FieldCamp Twilio voice calls, SMS, dynamic FCM-to-number routing, voicemail greetings, business hours, and AI call summaries.Two-way text messagingSend and receive two-way SMS and MMS in FieldCamp. Manage texts, A2P 10DLC compliance, STOP/HELP keywords, templates, and delivery status.