Inbox Overview | FieldCamp

Learn the current FieldCamp Inbox layout, including conversation folders, channels, handlers, saved views, assignment, snoozing, resolution, and Trash.

The FieldCamp Inbox is an omnichannel workspace for customer conversations. It replaces the retired Important, Tasks, Emails, Calls, Messages, and AI Chats tab layout with folders, connected channels, handlers, and saved views.

Select Inbox in the FieldCamp sidebar. The /inbox entry point opens All conversations at /inbox/all.

Inbox access depends on your role's Inbox permission. The Channels section reflects the communication accounts connected for your workspace.

Understand the Inbox layout

The Inbox has three working areas:

The left sidebar selects a folder, channel, handler, or saved view.
The conversation list shows the threads that match that selection.
The conversation panel contains the message history, reply composer, assignment controls, and customer context.

Use the sidebar search field to filter folder, channel, teammate, and saved-view names. It narrows the navigation list; use the conversation search control to find a thread by name, number, or message.

Use conversation folders

The system folders organize conversations by ownership and state:

Folder	What it shows
All conversations	Conversations that are not marked resolved
Activity	Conversation activity
Assigned to me	Open conversations assigned to you
Unassigned	Open conversations with no teammate assigned
Handled by AI	Conversations assigned to an AI agent
AI activity	AI-handled conversation activity
Needs attention	Conversations flagged for a human response
Snoozed	Conversations temporarily removed from the active queue
Scheduled	Conversations with a scheduled send
Resolved	Closed conversations that can be reviewed or reopened
Trash	Soft-deleted conversations that can be restored or deleted forever

Conversations in Trash are permanently deleted after 30 days. Deleting forever cannot be undone.

Filter by channel or handler

The Channels section lists the connected communication sources for the workspace. Depending on your connections, this can include SMS, voice, WhatsApp, email, web forms, web chat, online booking chat, Messenger, Instagram, or RingCentral.

Select a channel to see only its conversations. Select the add control beside Channels to open the communication integrations settings.

The Handlers section lists workspace teammates. Select a teammate to see conversations assigned to that person. The current teammate is marked (You).

Create and manage saved views

Saved views let you keep a reusable Inbox filter.

Open the system folder you want to use as the starting point.
Select the add control beside Saved views.
Enter a name.
Open the new view from the Saved views section.

Use the actions beside a saved view to Rename or Delete it. Deleting a saved view removes the view, not its conversations.

Work a conversation

Open a thread from the conversation list, then use the available controls to:

Claim, assign, or unassign the conversation
assign the conversation to AI when an active bot is available
Snooze, Resolve, Reopen, or move the conversation to Trash
add a label or set Low, Normal, High, or Urgent priority
send a reply, add an internal note, attach files, or schedule a send
watch a conversation to receive updates even when it is assigned to someone else

When AI is handling a conversation, replying as a teammate pauses the AI and transfers the conversation to the teammate. Complete AI Receptionist setup and deployment before relying on AI assignment.

For repeat responses, create Saved Replies and insert them from the reply composer.

Find calls, tasks, and SMS from old Inbox links

Calls, tasks, and SMS no longer use top-level Inbox tabs. FieldCamp redirects old links to their current destinations:

Retired link	Current destination
Inbox > Calls	Calls history
Inbox > Tasks	Tasks
Inbox > Messages	Calls > SMS

Existing voicemail, call, and task deep links keep their record identifiers during the redirect.