FieldCampOnline booking
Let customers book, chat, and track visits themselves. 18 articles
Setup
Online bookingLet customers book field services directly from your website — 24/7. Customize appearance, booking flow, AI chat assistant, and branded booking pages.Setting up online bookingSet up online booking in FieldCamp: choose booking types, deploy a widget, configure steps, and turn on the AI booking assistant.
Customization
Online booking appearance & branding settingsCustomize your booking page colors, logo, favicon, and hero image to match your brand identity. Make your FieldCamp online booking page look professional.Online booking content & text customizationCustomize headings, subtitles, and button labels on every step of your FieldCamp online booking widget to match your brand voice and improve conversions.Booking steps configurationConfigure which steps appear in your FieldCamp online booking flow, reorder them with drag-and-drop, and set your service area validation method for customers.
AI Chat Assistant
AI chat assistant setup for online bookingSet up and customize the AI-powered chat assistant on your FieldCamp online booking page to answer customer questions, qualify leads, and hand off to your team.Playbooks & conversation rulesCreate playbooks to control your FieldCamp booking assistant's conversation tone, allowed topics, qualification flow, and customer interaction rules for leads.AI booking assistant trainingTrain your FieldCamp booking assistant on business info using documents, websites, and custom text so it answers customer questions accurately every time.Booking AI knowledge base & personasConfigure your FieldCamp booking AI knowledge base, set up the assistant persona, install playbooks, and retrain sources so the assistant always answers accurately.Embeddable chat widgetHow FieldCamp delivers an embeddable chat assistant — through the Online Booking widget, with a configurable assistant and a knowledge base you control.
Scheduling
Fixed time scheduling for online bookingSet up fixed time scheduling in FieldCamp to let customers book exact appointment slots online. Configure service durations, team schedules, and smart routing.Arrival windows with manual capacityConfigure arrival windows with manual capacity limits in FieldCamp's online booking. Control exactly how many jobs each time slot accepts per day for scheduling.Arrival windows with provider-based capacitySet up arrival windows with automatic provider-based capacity in FieldCamp. The system calculates available slots from service duration, travel time, and team size.
Advanced
Recurring booking for online bookingLet customers book recurring services like weekly, bi-weekly, or monthly appointments through your FieldCamp online booking widget with automated scheduling.Adding the booking widget to your websiteEmbed the FieldCamp online booking widget on your website with four deploy modes, preview the layout, and let customers book services 24/7.Service areas for online bookingDefine service areas in FieldCamp using radius, polygon, or zip code zones to control where customers can book online. Optimize dispatching and team coverage.Customer portal for self-service schedulingSet up FieldCamp's customer portal so clients can view appointments, approve estimates, download invoices, and reschedule visits 24/7 with passwordless login.Customer visit tracking ETA linksSend customers a public, login-free FieldCamp visit tracking link that updates technician status and ETA every 30 seconds while a visit is en route.