Where do I find call recordings and AI summaries in FieldCamp?

Call recordings, transcripts, and AI summaries live under the Calls add-on. You can review them inside the FieldCamp Inbox on the Calls tab, or in the dedicated Calls workspace at /calls. Each entry expands to show the audio player, transcript, and AI summary when AI summaries are enabled.

Are call recordings part of the AI Dispatcher add-on?

No. AI Dispatcher is a scheduling tool focused on automated job assignment and route optimization. Phone numbers, recordings, transcripts, and AI call summaries are part of the separate Calls add-on, which is Twilio-backed voice and SMS.

How do I turn a call action item into a scheduled job?

Action items are text only — to convert a discussed commitment into work, use the normal FieldCamp flows: create the client record, schedule a job, or create an estimate from the relevant docs.

Where to Review Call Recordings and AI Summaries in FieldCamp

Q: Can I re-run AI on a call that was already recorded?

Yes. Open the call inside the Inbox Calls tab and use the Improve with AI action on the transcription. This re-transcribes the recording and (when configured to do so) regenerates the AI summary for that existing call. The same retranscribe action is available from the call history in the /calls workspace.

Call recordings, transcripts, and AI summaries in FieldCamp live under the Calls add-on (Inbox and the /calls workspace), not under AI Dispatcher. This page points you to the right docs.

Heads up — this page used to be in the wrong place. Call recordings, transcripts, and AI-generated summaries are part of the Calls add-on (surfaced inside the FieldCamp Inbox and at /calls). They are not part of the AI Dispatcher add-on, which is focused on automated scheduling and route optimization. If you arrived here looking for how to review recorded calls, use the links below.

Two different add-ons, two different jobs

FieldCamp ships two separately configured add-ons whose names sometimes get conflated:

Calls add-on — Twilio-backed voice and SMS. This is where phone numbers, recordings, transcripts, and AI summaries live.
AI Dispatcher add-on — automated job assignment, dispatch mode, and route optimization. This is a scheduling tool. It opens to its own workspace from the sidebar and does not host a call log.

Both can be enabled independently from your apps and integrations settings — see the full add-on catalogue in FieldCamp add-ons: all features explained.

Where to actually find call recordings and AI summaries

Call recordings appear in two places, both tied to the Calls add-on:

Inbox → Calls tab — a unified view alongside emails, messages, and tasks. Each call row can be expanded to reveal the audio player, transcript, and AI summary (when AI summaries are enabled).
Calls workspace (/calls) — a dedicated screen with a dialer, SMS, and a call history tab, with the same playback, transcript, and AI summary on each entry.

If an AI voice agent answered the call, its result lands on the customer's thread in the Inbox. See where voice agent call results appear in the FieldCamp Voice docs.

For the full how-to, including playback, the Improve with AI retranscription action, and the AI summary, sentiment, and action-items output, see:

What AI summaries actually produce

When AI summaries are enabled on a call, the call card shows a short summary, an overall sentiment label (one of positive, neutral, or negative), and a plain bulleted list of extracted action items. Action items are displayed as text — they are not automatically wired into jobs, estimates, or other FieldCamp objects today. To turn a discussed commitment into work, use the normal flows:

Re-running AI on an existing call

If a call recorded fine but the transcript or summary looks off — or if AI was off at the time of the call — you don't have to wait for the next conversation. Open the call inside the Inbox Calls tab and use the Improve with AI action on the transcription. This re-transcribes the recording and (when configured to do so) regenerates the AI summary for that existing call. The same retranscribe action is also available from the call history in the /calls workspace.

Looking for AI Dispatcher docs instead?

If you actually wanted to learn about the AI Dispatcher add-on (scheduling, suggestions, agents), start here: