FieldCampCall Intake | AI Dispatcher
Read the AI Dispatcher Call Intake feed — inbound call transcripts with the AI's category, severity, priority score and the job each call created or updated.
Call Intake is a live feed of the inbound calls the AI has read and prioritised. For each call you get the transcript, how the AI classified it, and the job it created or updated — so the office can see what the phone produced without listening to every recording.
Before you begin
- Call Intake is a view over the Call Intake Prioritizer agent's run history. Until that agent exists and has run, the page tells you there is no Call Intake agent yet.
- Set the agent up first from Agents. See Dispatch assistants (AI agents).
Open Call Intake
Select Call Intake in the left navigation.
Three counters sit at the top of the feed:
| Counter | What it counts |
|---|---|
| Calls processed | Calls in the current feed |
| Jobs created | Calls that produced a new job |
| Jobs updated (FSM) | Calls that changed an existing job in your field service system |
Read a call
Each row carries the caller, how long ago the call arrived, and the transcript. Alongside it the AI records its reading of the call:
- Category and problem location
- Severity and call intent
- Priority — URGENT, HIGH, MEDIUM or LOW — with a priority score out of 100
- Estimated revenue and cost
- The action taken, with a link to the job when one was created or updated
Scheduling flexibility
Every call is also tagged with how much the appointment can move:
| Tag | Meaning |
|---|---|
| Do not reschedule | Locked — the AI must not move this appointment |
| Window only | It can move inside its agreed window |
| Flexible | It can be moved freely |
That tag is what stops the optimiser from dragging a promised slot across the day. Check it before overriding a suggestion by hand.
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