Garage Door Data Model — Doors & PM | FieldCamp

A garage door business runs almost entirely on the records FieldCamp gives you the moment you sign up.

The same chain a repair shop already lives by — a customer calls, you quote the work, you schedule and dispatch a tech, you bill, you get paid — is modeled directly as Request → Estimate → Job → Visit → Invoice → Payment.

What makes this trade different is one thing: the physical door and opener installed at a customer's address, tracked over its life.

That installed door is the heart of the business — every repair, tune-up, and warranty claim is against a specific door — so FieldCamp adds a small asset layer on top of the core flow to track it.

FieldCamp works for any size garage door operation, from a single-truck repair tech to a multi-location commercial installer, residential or commercial — and everything below can be tailored to how your shop actually runs.

What the core already gives you

Roughly eighty-five percent of a garage door workflow is the standard field service flow, handled by core records with no setup.

• A Request captures the inbound "my door won't open" call, schedules an inspection visit, and converts in one click to an estimate or job.
• A spring replacement or cable repair is a flat-rate Job with line items drawn from the price book.
• A new-door quote is a multi-option Estimate — the Good / Better / Best door tiers a tech presents at the door are a single estimate with selectable options.
• Deposits, fixed-price billing, payment terms, and overdue tracking are the standard money model on estimates and invoices.
• Scheduling, dispatch, crew assignment, GPS, and signature-gated completion all live on the Visit, staffed by team members.
• On-site measurements and the preventive-maintenance safety checklist are captured as job forms attached to the visit, with photo and signature capture.
• Service territories are handled by the built-in service areas feature.

Customers with separate property, billing, and company addresses, preferred techs, and lead source are all native to the Customer record, so a homeowner and a property-management company both fit without changes.

What Garage Door adds

On top of the core flow, the garage door setup adds three specialized records, each a custom object built on the same engine as the core records.

They give the business the one thing core does not carry on its own: a first-class record of each installed door, the parts on it, and the maintenance contracts that cover it.

How the specialized records connect

A Door Asset belongs to the customer it lives at and is made up of one or more Door Components. Jobs and visits link to the door they service, building its history.

A Maintenance Agreement belongs to a customer and covers many doors.

Door Asset — the installed door and opener

The Door Asset is the primary specialized record: the physical door and opener at a customer's address, tracked across every job for its whole life.

It is a standalone custom object that belongs to a customer, so the full fleet of doors stays searchable while each one is still owned by the address it sits at.

The Door Asset links to its customer, holds many Door Components, optionally belongs to a Maintenance Agreement, and links to the jobs performed on it so service history rolls up automatically.

Its record page is assembled from building blocks: a header, a specs panel, an asset card showing serial and warranty, a service-history list, a warranty-expiry countdown, a photo gallery, a table of linked jobs and components, and a timeline.

A Door Asset moves through its own stages as it ages.

A door starts Active, can move to Needs Service or Under Warranty, and ends at Decommissioned when it is removed. When a door enters Needs Service, an automation can notify dispatch.

Door Component — the springs, cables, and rollers on a door

A Door Component is a serviced part that belongs to a specific door — the springs, cables, rollers, hinges, remotes, keypads, photo-eyes, and sections.

It is a child record of the Door Asset, so each part's own warranty and replacement date is tracked against the door it sits on. Springs are the single most common garage door replacement, and this is where that history lives.

Maintenance Agreement — the commercial PM contract

A Maintenance Agreement is the recurring preventive-maintenance contract that commercial garage door shops run on. It is a standalone custom object that belongs to a customer and links to the doors it covers.

A Maintenance Agreement moves through a renewal lifecycle.

When an agreement enters Up for renewal, an automation can send a renewal notice, and a separate rule can notify the team when a maintenance visit is due.

Measurements and inspections as job forms

Two field forms attach to the visit rather than living as fields on a record:

• An install measurement form captures opening width and height, headroom, backroom, sideroom, door type, spring type, wind load for commercial doors, photos, and a customer sign-off.
• A preventive-maintenance inspection checklist captures door balance, spring cycle wear, cable fray, roller and hinge wear, the opener force and reverse test, photo-eye alignment, and lubrication.

The install and repair lifecycle

A garage door job — whether a same-day spring repair or a multi-day commercial install — moves through the standard Job stages, with the door it services linked along the way.

When a job is completed, an automation appends it to the linked Door Asset's service history and stamps the warranty fields, so the door's record stays current without anyone re-entering it.

A repair links the door being fixed; an install creates and links a new door.

Residential vs commercial

One Door Asset and one Maintenance Agreement serve both residential and commercial work. The difference is which fields get filled and how many doors link to one agreement, not a forked model — handled by the residential-or-commercial marker and configurable completion requirements.

The crew side flexes the same way. A single-truck operator runs one tech across every visit; a multi-location franchise assigns visits across teams and sites using the same Job and Visit records.

Built on the customization engine

Every specialized record above is built from the same parts you have access to yourself: the Door Asset, Door Component, and Maintenance Agreement are custom objects with typed fields and relationships, their lifecycles are stages and workflows you can rename and reorder, and each record page is arranged from record layouts.

Nothing here is locked — you can add a field, add a stage, or shape the door record to match your trade.

Related records

Coming from ServiceTitan

Most garage door shops on ServiceTitan can bring their structure into FieldCamp directly — customers, the locations under them, the doors and openers at each location, the jobs and appointments, the service agreements, and the price book all have a home here.

The difference is that in FieldCamp you own and shape the model, rather than fitting your shop to a fixed one.

What you gain. In ServiceTitan the structure is fixed — the objects, their fields, and how they relate are set for you.

In FieldCamp every one of those records is yours to rename, extend, restage, and relayout, so you can match your old setup first and then go past it with custom objects and fields and your own stages and workflows.

One honest difference. ServiceTitan ships a built-in membership billing engine that runs recurring invoice cycles on its own schedule.

FieldCamp models the agreement itself as a Service Agreement and generates each covered door's tune-up through core recurring jobs; the recurring billing runs through the standard invoice flow rather than a separate billing engine.

If automatic dunning cycles are central to how you bill, plan that part of the move deliberately.

See also

More in the FieldCamp data model.