FieldCamp's calendar system provides four specialized views—Calendar, Timeline, Resource, and Map—each engineered to solve specific operational challenges in field service management.
These views aren't just different ways to see the same data; they're purpose-built interfaces that optimize different aspects of dispatching, from strategic weekly planning to real-time emergency response. Mastering when and how to use each view transforms reactive scheduling into proactive operations management.
The system seamlessly synchronizes across all views, meaning changes in one instantly reflect in others, enabling dispatchers to switch perspectives without losing context or creating conflicts.
Calendar View: Strategic Planning Interface
What is Calendar View?
Calendar View presents your schedule in a familiar monthly, weekly, or daily grid format, similar to traditional calendars but enhanced with drag-and-drop functionality, color-coded status indicators, and real-time updates. This view excels at providing temporal context—understanding how work distributes across days, weeks, and months.
The interface displays jobs as colored blocks with key information visible at a glance: client name, time, technician assignment, and status. Multi-day projects stretch across dates, while recurring jobs appear with repeat indicators.
When to Use Calendar View
Strategic Planning Scenarios
Monday Morning Planning: Review entire week's workload
Customer Scheduling Calls: Quickly identify available slots while on phone
Capacity Analysis: Assess busy vs. slow periods at a glance
Holiday Planning: Visualize coverage around holidays and weekends
Recurring Job Setup: Plan maintenance schedules months in advance
Ideal Business Contexts
Solo operators needing simple daily overview
Small teams (1-5 technicians) with predictable schedules
Service businesses with mostly pre-scheduled work
Companies planning seasonal campaigns
Operations with weekly or monthly recurring patterns
How to Use Calendar View Effectively
Navigation and Controls
View Toggle: Switch between month/week/day views using top buttons
Date Navigation:
Arrow keys move between days
Mini calendar jumps to specific dates
"Today" button returns to current date
Time Display: Adjust working hours display in settings
Scheduling Actions
Creating Jobs:
Click empty time slot
Quick-create form appears
Enter essential details
Job appears immediately
Rescheduling:
Click and hold job block
Drag to new date/time
Release to confirm
System checks availability
Multi-Day Projects:
Click and drag across multiple days
Adjust endpoints by dragging edges
Split option for complex projects
Visual Intelligence Features
Color Coding System:
Blue: Scheduled
Green: Completed
Yellow: In Progress
Red: Overdue/Urgent
Gray: Cancelled
Information Density:
Click for quick edit
Double-click for full job view
Pro Tips for Calendar View
Use month view for capacity planning and identifying slow periods
Switch to week view for detailed scheduling and workload distribution
Enable "Show Drive Time" to see travel buffers between appointments
Use filters to show only specific technicians or job types
Export weekly schedules for team meetings
Timeline View: Real-Time Dispatch Command Center
What is Timeline View?
Timeline View transforms your schedule into a horizontal Gantt-chart-style interface where time flows left to right and technicians stack vertically. This dispatcher-focused view shows everyone's schedule simultaneously with 15-minute precision, making it ideal for juggling multiple technicians, inserting emergency jobs, and optimizing daily operations in real-time.
Each technician appears as a horizontal swim lane with jobs displayed as blocks along their timeline, instantly revealing gaps, overlaps, and optimization opportunities.
When to Use Timeline View
Active Dispatching Scenarios
High-Volume Days: Managing 20+ jobs across multiple techs
Emergency Integration: Finding slots for urgent calls without disrupting schedule
Load Balancing: Redistributing work when technicians call in sick
Real-Time Adjustments: Handling delays, early completions, add-ons
Capacity Monitoring: Watching utilization rates throughout day
Ideal Business Contexts
Dispatch centers managing 5+ technicians
Emergency service providers needing quick insertion
Mixed scheduled/on-demand service models
High-density scheduling environments
Operations requiring minute-level precision
How to Use Timeline View Effectively
Interface Navigation
Time Scale Adjustment:
Zoom in/out for different time granularities
Standard: 15-minute intervals
Compressed: Hour blocks for full-day view
Expanded: 5-minute intervals for precision
Technician Management:
Reorder technicians by dragging rows
Hide/show specific team members
Group by teams or territories
Pin important technicians to top
Dispatching Workflows
Job Assignment Process:
View unassigned jobs in right panel
Identify available time slots (gaps)
Drag job to appropriate tech and time
System calculates drive time automatically
Emergency Job Insertion:
Receive emergency call
Scan all timelines for nearest gap
Consider current job locations
Insert with minimal disruption
Load Balancing:
Visual comparison across swim lanes
Identify overloaded technicians (full timeline)
Drag jobs between technicians
Maintain skill requirements
Advanced Timeline Features
Conflict Detection: Red highlights for double-bookings
Drive Time Display: Gray blocks showing travel time
Skill Indicators: Icons showing tech capabilities
Status Updates: Real-time color changes as jobs progress
Availability Zones: Shaded areas for breaks/unavailable times
Pro Tips for Timeline View
Keep unassigned jobs panel visible for quick access
Use keyboard shortcuts (T for Timeline) for rapid view switching
Enable "Snap to Grid" for precise 15-minute alignments
Set up status filters to hide completed jobs for cleaner view
Use split-screen with map view for location-aware dispatching
Timeline view → optimizes → real-time dispatching Horizontal layout → reveals → scheduling gaps Simultaneous visibility → enables → load balancing
Resource View: Individual Performance Management
What is Resource View?
Resource View provides a vertical columnar layout where each technician gets their own column showing their complete daily schedule from top to bottom. This person-centric perspective excels at detailed individual planning, skill-based assignments, and performance tracking, making it invaluable for operations that require careful attention to technician capabilities and workload equity.
Unlike Timeline's horizontal time focus, Resource View emphasizes the individual, showing complete context for each team member including skills, certifications, assigned equipment, and performance metrics.
When to Use Resource View
Individual Planning Scenarios
Skill-Based Routing: Assigning specialized jobs to certified technicians
Training Coordination: Scheduling apprentices with mentors
Performance Reviews: Analyzing individual daily productivity
Equipment Assignments: Ensuring techs have necessary tools
Fair Work Distribution: Balancing earnings opportunities
Ideal Business Contexts
Specialized service teams with varying skill levels
Operations tracking individual KPIs
Businesses with apprenticeship programs
Companies with commission-based compensation
Mixed-skill teams (HVAC, electrical, plumbing)
How to Use Resource View Effectively
Layout and Organization
Column Configuration:
Each technician occupies one column
Adjustable column width for detail level
Reorder columns by priority or team
Collapse/expand for focus
Information Display:
Technician photo and name at top
Skill badges and certifications
Current status indicator
Daily statistics (jobs, hours, revenue)
Assignment Workflows
Skill-Based Assignment:
Filter view by required skill
Only qualified technicians display
Compare workloads among qualified staff
Assign to least loaded qualified tech
Training Coordination:
Place apprentice column next to mentor
Mirror schedule for ride-alongs
Block time for training sessions
Track progression over time
Daily Planning Process:
Review each column top to bottom
Identify gaps and overtime risks
Adjust for drive time and breaks
Confirm equipment availability
Performance Tracking Features
Daily Metrics: Jobs completed, hours worked, revenue generated
Utilization Rate: Percentage of available time booked
Travel Efficiency: Ratio of work time to travel time
Customer Ratings: Average satisfaction scores displayed
Certification Status: Expiration warnings for credentials
Pro Tips for Resource View
Group similar skilled technicians together for easy comparison
Use color coding for job difficulty levels
Enable "Show Stats" for performance metrics overlay
Set up alerts for approaching overtime thresholds
Export individual schedules for performance reviews
Resource view → enables → individual focus Vertical layout → shows → complete daily picture Skill visibility → ensures → proper assignments
Map View: Geographic Intelligence System
What is Map View?
Map View transforms your schedule into an interactive geographic visualization, plotting all jobs and technician locations on a real-time map. This spatial perspective reveals routing opportunities, territory coverage gaps, and proximity relationships that are invisible in time-based views, making it essential for minimizing travel costs and responding to location-based service requests.
The interface combines Google Maps functionality with FieldCamp's scheduling engine, showing jobs as pins, technicians as moving icons, and routes as optimized paths.
When to Use Map View
Geographic Optimization Scenarios
Route Planning: Minimizing daily travel distances
Territory Management: Balancing geographic coverage
Emergency Response: Finding nearest available technician
New Customer Evaluation: Assessing service area fit
Cluster Scheduling: Grouping nearby appointments
Ideal Business Contexts
Large territory coverage (multiple cities/counties)
Dense urban operations with traffic concerns
Fuel cost optimization priorities
Territory-based team structures
Emergency service providers
How to Use Map View Effectively
Map Navigation and Controls
View Controls:
Zoom: Mouse wheel or +/- buttons
Pan: Click and drag
Layers: Toggle traffic, satellite, terrain
Fullscreen: Maximize for detail work
Information Layers:
Job pins (color-coded by status)
Technician icons (real-time positions)
Territory boundaries (if configured)
Traffic overlay (current conditions)
Route paths (optimized suggestions)
Routing Workflows
Daily Route Optimization:
View all unassigned jobs on map
Identify geographic clusters
Assign clusters to nearest technicians
Optimize sequence within clusters
Review total distance saved
Emergency Response Process:
Drop emergency pin on map
System shows nearest technicians
View current locations and ETAs
Consider current job completion times
Dispatch optimal responder
Territory Analysis:
Heat map of job density
Identify underserved areas
Spot expansion opportunities
Balance territory assignments
Plan marketing campaigns
Advanced Map Features
Real-Time Tracking: GPS updates every 30 seconds
Geofencing: Automatic status updates on arrival/departure
Traffic Integration: Live traffic affects ETA calculations
Customer Clusters: Identify neighborhood opportunities
Route Simulation: Preview day's travel before confirming
Pro Tips for Map View
Use satellite view for rural areas with unclear addresses
Enable clustering to see job density at different zoom levels
Set up territory colors for quick visual management
Use Street View integration for unfamiliar locations
Export route maps for driver navigation aids
Map view → minimizes → travel distances Geographic visualization → reveals → routing opportunities Real-time tracking → enables → dynamic response
Power User Workflows: Combining Views
The Morning Dispatcher Routine
7:00 AM - Strategic Overview
Open Calendar View (week display)
Assess overall capacity and gaps
Note any special requirements or VIP jobs
Check for recurring job generation
7:15 AM - Geographic Planning
Switch to Map View
Identify job clusters for route optimization
Note traffic patterns and construction zones
Plan territory coverage for the day
7:30 AM - Resource Allocation
Open Resource View
Review technician availability and skills
Check equipment and vehicle assignments
Confirm certification requirements met
7:45 AM - Final Dispatch
Switch to Timeline View
Execute assignments with drag-and-drop
Balance workloads across team
Handle any last-minute changes
Emergency Response Flow
Step 1: Receive Emergency Call (30 seconds)
Take customer information
Enter job details while on phone
Mark as urgent/emergency priority
Step 2: Geographic Assessment (20 seconds)
Immediately switch to Map View
Drop pin at emergency location
Identify technicians within 15-minute radius
Step 3: Availability Check (20 seconds)
Jump to Timeline View
Check identified technicians' current status
Find optimal insertion point
Step 4: Dispatch and Notify (10 seconds)
Drag emergency job to selected technician
System sends automatic notification
Confirm technician acknowledgment
Weekly Planning Session
Phase 1: Capacity Review
Calendar View (month display) for big picture
Identify heavy and light periods
Note any conflicts or concerns
Phase 2: Route Optimization
Map View to identify clustering opportunities
Reorganize jobs by geography where possible
Calculate potential fuel savings
Phase 3: Resource Balancing
Resource View to ensure fair distribution
Check that skills match requirements
Verify no one is over/under utilized
Phase 4: Final Adjustments
Timeline View for precise timing adjustments
Eliminate conflicts and overlaps
Confirm realistic travel times
View Selection Decision Tree
Is this about... ├── Seeing the big picture? → Calendar View ├── Active dispatching? → Timeline View ├── Individual technicians? → Resource View └── Location and routing? → Map View Do you need to... ├── Find available slots? → Calendar View ├── Insert emergency job? → Timeline → Map ├── Check tech skills? → Resource View └── Minimize travel? → Map View