This guide covers configuring custom capacity limits for each time window, giving you complete control over your booking schedule.
What you'll learn:
How manual capacity works
Setting up arrival windows
Configuring capacity limits
Examples and best practices
What is Manual Capacity?
Manual capacity gives you complete control over how many customers can book each time window. Instead of automatic calculations, you set exact limits for each time slot based on your business needs.
Example: Set morning windows (8 AM - 12 PM) to accept 4 bookings and afternoon windows (12 PM - 4 PM) to accept 3 bookings.
How It Works
For Your Business
You define exact capacity for each time window. Set different limits for different times of day. Adjust capacity based on team size, service complexity, or seasonal demand.
For Customers
Customers see available time windows with clear capacity status. They select their preferred window and get instant confirmation. Your team arrives anytime within the chosen window.
Configuration Steps
Step 1: Set Up Arrival Windows
Navigate to Service Area Settings to begin configuration.
Choose your window length (2, 3, or 4 hours). Define when windows start throughout the day. Select "Arrival Windows" as scheduling format. Choose "Manual" for capacity mode.
Step 2: Configure Window Schedule
Set up your daily time windows based on business hours.
Common Window Configurations:
Morning: 8:00 AM - 12:00 PM
Afternoon: 12:00 PM - 4:00 PM
Evening: 4:00 PM - 8:00 PM
Step 3: Set Capacity Limits
Define maximum bookings for each window.
Enter the number of jobs each window can accept. Set different limits for different windows if needed. Consider your team size and service duration. Account for travel time between customers.
Step 4: Save and Activate
Review your settings and save the configuration. Test the booking system to verify capacity limits work correctly.
Configuration Examples
Example 1: HVAC Repair Service
Window Setup:
Morning Window: 8:00 AM - 12:00 PM → Capacity: 3 jobs
Afternoon Window: 12:00 PM - 4:00 PM → Capacity: 3 jobs
Evening Window: 4:00 PM - 7:00 PM → Capacity: 2 jobs
Why This Configuration: Morning and afternoon allow more jobs when full team is available. Evening has reduced capacity for limited staff. Each technician can handle complex repairs without rushing.
Example 2: Delivery Service
Window Setup:
Early Morning: 7:00 AM - 11:00 AM → Capacity: 8 deliveries
Late Morning: 11:00 AM - 2:00 PM → Capacity: 6 deliveries
Afternoon: 2:00 PM - 6:00 PM → Capacity: 6 deliveries
Why This Configuration: Early morning has highest capacity for optimal route efficiency. Midday capacity reduced for lunch schedules. Consistent afternoon capacity for predictable service.
Setting Capacity Limits
Factors to Consider
Team Size - How many technicians work each shift
Service Duration - Average time to complete each job
Travel Time - Driving between customer locations
Service Complexity - Some jobs need more time
Buffer Time - Allow for unexpected delays
Capacity Planning Tips
Start conservative with lower capacity limits. Monitor completion rates and adjust upward if needed. Consider different limits for different days of the week. Account for seasonal variations in demand.
Advanced Settings
Variable Capacity by Day
Set different limits for different days of the week.
Monday-Friday: Higher capacity for regular business operations
Saturday: Reduced capacity for smaller weekend crew
Sunday: Minimal capacity or closed
Seasonal Adjustments
Modify capacity based on busy seasons.
Peak Season: Increase capacity limits to meet demand
Off Season: Reduce capacity for smaller team
Holidays: Adjust for staff availability