FieldCamp’s online booking widget empowers your business to capture leads and schedule jobs directly from your website—24/7. With flexible customer journey options, you can tailor the booking experience to match your workflow and your clients’ needs. Whether you want to start with a conversation, let customers browse services, collect information upfront, or offer instant scheduling, FieldCamp makes it easy.
What is Online Booking?
FieldCamp's Online Booking system lets customers schedule services directly through your website—anytime, anywhere. The system intelligently manages your service areas and team capacity while providing a seamless booking experience.
How It Works
The Customer Experience
Your customers follow a simple booking flow that adapts to your business needs.
Step 1: Enter Location
The system verifies their address is within your service area.
Step 2: Select Service
Customers browse and choose from your available services.
Step 3: Choose Time
Available slots appear based on your team's real-time capacity.
Step 4: Confirm Booking
Instant confirmation with all service details.
Why Use the Online Booking Widget?
Seamless Customer Experience: Let visitors book appointments or request services instantly, 24/7.
Customizable Branding: Match the widget’s look and feel to your business.
Easy Integration: Add the widget to any website with simple copy-paste code.
Automated Engagement: Optionally auto-open the widget to engage visitors as soon as they arrive.
Core Components
Service Areas
Define where you provide services using flexible boundary options.
Method | Description | Best For |
Radius | Circular zones around locations | Single-location businesses |
Polygon | Custom-drawn territories | Complex service regions |
Zip | Specific postal codes and cities | Precise coverage areas |
Scheduling Formats
Choose how customers book appointments for each service area.
Format | How It Works | Ideal For |
Fixed Time Slots | Specific appointment times (2:00 PM - 3:00 PM) | Consultations, installations |
Arrival Windows | Flexible time ranges (8:00 AM - 10:00 AM) | Maintenance, deliveries |
Capacity Management
Control how many bookings you accept.
Provider-Based (Automatic)
System calculates capacity using service duration and travel time
Adjusts based on team availability
Optimizes routes automatically
Manual
You set specific limits per time slot
Full control over booking volume
Perfect for resource-constrained services
Configuring Your Chat Widget Settings
Navigate to the Online Booking section in FieldCamp to access your widget settings.
Basic Settings
Widget Title:
Enter a descriptive name for your widget. This helps you identify different widgets if you use more than one.Welcome Message:
Craft a friendly message that greets your website visitors when the widget opens.Widget Color:
Choose a color that matches your brand. You can select from the color picker or enter a hex code.Widget Position:
Decide where the widget appears on your website. Options include “Bottom Right,” making it easily accessible for users.Auto-open after 5 seconds:
Enable this toggle if you want the widget to automatically open a few seconds after a visitor lands on your site, increasing engagement.
Save:
Click the Save button to apply your settings.
Integrating the Chat Widget on Your Website
After configuring your widget, you’ll need to add it to your website. FieldCamp provides the necessary code snippets for easy integration.
1. Add CSS to Your Website
Copy the provided CSS link and paste it into the <head> section of your website’s HTML
2. Add Scripts Before </body>
Scroll to the bottom of your HTML file, just before the closing </body> tag, and add the provided script configuration.
Replace “YOUR_UNIQUE_TOKEN_HERE” with the token provided in your FieldCamp dashboard.
Best Practices
Personalize the Welcome Message: Make your greeting inviting and informative to encourage bookings.
Test the Widget: After adding the code, visit your website to ensure the widget appears and functions as expected.
Monitor Engagement: Use FieldCamp analytics to track how many bookings come through the widget and optimize your messaging accordingly.
Keep Branding Consistent: Match widget color and style to your website for a seamless customer experience.
Choose the Right Flow: Select the customer journey that best fits your business and audience for higher conversion rates.
With FieldCamp’s online booking widget, you’re in control of the customer experience from the very first click. Select the journey that best fits your business model, customize the flow, and make it easier than ever for clients to book your services. Start capturing more leads and turning website visitors into loyal customers—automatically.