Solutions for the most common FieldCamp issues. If your problem isn't listed here, reach out through the chat widget in the bottom-right corner of your screen.
Login Issues
I can't log in to my account
First, make sure you are using the correct email address — the one you used when creating your FieldCamp account. If you forgot your password, click Forgot Password on the login page to receive a reset link by email. Check your spam folder if the reset email does not arrive within a few minutes.
If you are a team member (not the account owner), your login credentials were set when your account owner invited you. Contact your account owner to resend the invitation or check your status from Settings → Team Management. See Adding & Managing Team Members for details.
I'm stuck on a loading screen after logging in
Clear your browser cache and cookies, then try again. If the issue persists, try a different browser or an incognito/private window. FieldCamp works best in the latest versions of Chrome, Firefox, Safari, and Edge.
Pages Not Loading
I see a blank page or "Page not found"
This usually happens when you navigate to a URL that requires specific permissions or an enabled add-on. Check the following:
Your role may not have permission to access that page. Ask your account owner to verify your role in Settings → Team Management.
The feature may require an add-on that is not enabled. Go to Settings → Apps & Integrations to check.
Try refreshing the page with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to do a hard refresh.
The sidebar is missing items I expect to see
The sidebar only shows modules your role has access to. If a module is missing, it means your role has "no access" to that module. Ask your account owner to check your permissions in Settings → Team Management. See Roles & Permissions for the full breakdown of what each role can access.
Email Not Sending
Emails from FieldCamp are not being delivered
If you connected Gmail or Outlook for sending emails through FieldCamp and messages are not being delivered:
Go to Settings → Apps & Integrations and check that your email integration shows as Connected.
If the connection shows an error, disconnect and reconnect the integration.
Make sure you granted all required permissions when connecting your email account.
Check your email provider's sent folder — the email may have been sent but blocked by the recipient's spam filter.
I'm not receiving email notifications from FieldCamp
FieldCamp sends notifications for events like new requests, job assignments, and invoice updates. If you are not receiving them, check your spam/junk folder first. Then verify your email address is correct in Settings → General.
Calendar Not Syncing
Google Calendar events are not showing in FieldCamp
Go to Settings → Apps & Integrations.
Find Google Calendar and check that it shows as Connected.
If not connected, click to connect and sign in with your Google account. See Connecting Google Calendar for setup instructions.
Make sure you selected the correct calendar during setup.
Calendar sync can take a few minutes. Wait and refresh the Calendar page.
FieldCamp jobs are not appearing in my Google Calendar
Jobs sync to Google Calendar when they have a scheduled date and time. Jobs without a schedule will not appear in Google Calendar. Make sure the job has a start date and time set.
Permission Issues
I can see a module but can't create or edit records
Your role may have "view only" access to that module. Different permission levels allow different actions — viewing, creating, editing, and deleting are separate permissions. Ask your account owner to upgrade your role's permission level for that module. See Roles & Permissions for the full breakdown.
I can't access Settings
Only users with Admin or Dispatcher roles (or the account owner) can access Settings. Field Technician Pro and Field Technician Lite roles do not have Settings access. If you need to change a setting, ask your account owner or an admin to make the change for you.
I can't see Plan & Billing
The Plan & Billing page is only visible to the account owner. Even team members with the Admin role cannot see billing information. Only the person who originally created the FieldCamp account can manage the subscription.
Integration Issues
My QuickBooks/Xero integration stopped working
Accounting integrations can disconnect if your authentication token expires. Go to Settings → Apps & Integrations, find the integration, and click Reconnect. You may need to sign in to your accounting software again to reauthorize the connection. See Connecting Your Accounting Software for detailed setup steps.
Note: QuickBooks, Xero, and Wave integrations require the Pro plan. If you recently downgraded to Core, these integrations will be disconnected. Upgrade to Pro to restore them.
Stripe payments are not processing
If customers cannot pay invoices through Stripe:
Verify your Stripe account is connected in Settings → Apps & Integrations. See Connecting Stripe for setup instructions.
Make sure your Stripe account is fully activated (not in test mode).
Check that the invoice has a valid amount and the payment link was sent to the customer.
Online Booking Issues
Customers can't see my booking page
Make sure the Online Booking add-on is enabled in Settings → Apps & Integrations. Then go to Settings → Online Booking to verify your booking page is set up and published. Check that you have services configured and available time slots defined.
No time slots are showing on the booking page
Available time slots are based on your Business Schedule and team member availability. Check that your business hours are configured in Settings → Business Schedule. Make sure at least one team member is set as "Assignable to Jobs" in Settings → Team Management.
Mobile App Issues
The mobile app is not syncing
Make sure you have a stable internet connection. Pull down to refresh on any screen. If data still appears out of date, try logging out and logging back in. Ensure you are using the latest version of the FieldCamp app from the App Store or Google Play.
Push notifications are not working
Check that notifications are enabled for the FieldCamp app in your phone's settings. On iOS, go to Settings → Notifications → FieldCamp. On Android, go to Settings → Apps → FieldCamp → Notifications. Make sure "Allow Notifications" is turned on.
Data and Performance
FieldCamp is running slowly
If FieldCamp feels slow, try these steps:
Clear your browser cache and cookies.
Close unused browser tabs — FieldCamp works best with fewer tabs open.
Check your internet connection speed.
Try a different browser to see if the issue is browser-specific.
Disable browser extensions that might interfere (ad blockers, VPNs).
I accidentally deleted something
Most deletions in FieldCamp are permanent. If you accidentally deleted a client, job, invoice, or other record, contact FieldCamp support immediately. In some cases, records can be recovered from backups if you act quickly.
Tip: To prevent accidental deletions, consider using the Dispatcher role for team members who shouldn't have delete access. See Roles & Permissions for how to restrict delete access.
Still Need Help?
If your issue is not covered here, reach out to FieldCamp support through the chat widget in the bottom-right corner of your screen. You can also email support directly. Pro plan customers receive priority support with faster response times.
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